Shipping policy

Shipping Policy

Thank you for shopping at BLUEterragraph. We are committed to delivering your order with care and transparency. Please read our shipping policy carefully before placing your order.

1. Shipping Destinations We ship worldwide, including but not limited to the United States, United Kingdom, Canada, Australia, Germany, France, Japan, and many more countries across Europe, Asia, and beyond.

2. Shipping Rates We are pleased to offer free worldwide shipping on all orders — no minimum purchase required, no hidden fees.

3. Order Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer.

4. Estimated Delivery Times Delivery times vary depending on your location:

  • United States: 7–14 business days
  • United Kingdom & Europe: 7–14 business days
  • Canada & Australia: 10–18 business days
  • Rest of World: 14–21 business days

Please note that these are estimated timeframes and are not guaranteed. Actual delivery times may vary due to customs processing, local postal services, or other factors beyond our control.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.

6. Customs, Duties & Taxes BLUEterragraph ships internationally and your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information.

7. Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at info@blueterragraph.com. We will do our best to assist you in locating your order.

8. Contact Us If you have any questions about your shipment, please don't hesitate to reach out: 📧 info@blueterragraph.com

We appreciate your support and patience. Every order means the world to us.

— The BLUEterragraph Team